FAQ's
Q: ARE YOU INSURED?
A: YES WE ARE INSURED WE TREAT YOUR HOME AS IF IT WAS OUR OWN, SO OUR INSURANCE WILL COVER YOU ANY BREAKAGES THAT MAY ACCUR
Q: DO YOU HAVE REFERENCES?
A: YES WE HAVE REFERENCES WHICH CAN BE VIEWED ON OUR WEB SITE OR THE ORIGINALS CAN BE SEEN AT THE TIME OF THE QUOTE.
Q: HOW DO WE CANCEL A CLEANING VISIT?
A.JUST GIVE AS MUCH NOTICE AS POSSIBLE BUT NO LESS THAN 48 HOURS AS THIS WILL INCUR A MINIUM FEE OF 25% OF THE CLEAN PRICE.
Q: HOW DO WE PAY?
A: YOU CAN PAY ON COMPLEATION OF YOUR CLEAN BY LEAVING A CHEQUE OR CASH OR BY BACS.
Q: WHO DO I CONTACT IF WE HAVE A PROPLEM?
A: HYGIENE KLEAN OFFICE AS ALL OUR WORK IS GUARNTEED SO IF YOU ARE UNHAPPY AS LONG AS THE COMPLAINT IS REPORTED WITHIN 24 HOURS OF THE CLEAN WE WILL RECTIFY THE PROBLEM.
Q: DO WE HAVE TO DO ANYTHING BEFORE THE HOUSE IS CLEANED?
A: WE ASK THAT YOU TAKE A FEW MINUTES TO TIDY ROUND SO WE CAN GIVE YOU QUALITY CLEANING TIME AND NOT TIDYING TIME.
Q: WHO HAS ACCESS TO OUR KEYS?
A: HYGIENE KLEAN HOLD ALL KEYS AND ARE ONLY GIVEN TO THE CLEANERS TO CLEAN YOUR HOUSE ON THE DAY OF YOUR CLEAN.
Q: DO WE HAVE A TIME THAT OUR HOUSE WILL BE CLEANED?
A: HYGIENE KLEAN CAN NOT GUARANTEE A TIME HOWEVER WE DO SPECIFY MORING OR AFTERNOON.
